Every complaint,
resolved.
CXPLY listens to your customers across every channel, opens the right ticket, and routes it to the person who can fix it — in seconds.
12k+
teams3.2m
tickets/mo42s
avg first reply
Northwind
Lumen
Pivot
Fieldlight
Beacon
Orbital
Built for support teams
A ticketing platform that actually moves.
Unified inbox
Email, chat, social, voice — every conversation lands in one queue.
AI auto-triage
Tickets are categorized, prioritized, and routed without lifting a finger.
SLA automation
Escalations, reminders, and follow-ups handled automatically.
Reply suggestions
Context-aware drafts trained on your past resolutions.
Insight analytics
Spot trends in complaints before they become churn.
Enterprise security
SOC 2 Type II, GDPR ready, and SSO out of the box.
The flow
Complaint in.
Resolution out.
01
Listen
We capture complaints from every channel — email, chat, X, reviews, calls.
02
Triage
Our AI classifies intent, sentiment, and urgency, then opens a structured ticket.
03
Route
The right agent is assigned with full context and a draft reply ready to send.
04
Resolve
Status, SLA, and customer follow-up are tracked automatically until closed.
Customer
My order #4821 hasn't arrived after 2 weeks!
CXPLY AI
Ticket #T-9302 created · Priority: High · Routed to Logistics
Agent draft
Hi Maya — I've located your shipment and reissued delivery for tomorrow…
Loved by support teams
What customers say.
★★★★★
“CXPLY cut our first-reply time from 6 hours to under a minute. Our customers literally email back to thank us for being so fast.”
Maya Chen
Head of Support, Northwind★★★★★
“The AI triage is uncanny. It routes tickets better than our team leads did — and it never sleeps. Game-changer for a 24/7 product.”
Daniel Okafor
VP Customer Experience, Lumen★★★★★
“We replaced three tools with CXPLY and saw CSAT jump 18 points in a quarter. The analytics alone justify the price.”
Sofia Martinez
Operations Lead, Pivot★★★★★
“Onboarding took an afternoon. By day two, the AI was drafting replies that sounded exactly like our brand voice.”
Liam Patel
Founder, Fieldlight★★★★★
“Our agents finally have time to handle the hard cases. CXPLY quietly closes the rest in the background.”
Amelia Rossi
Support Manager, Beacon★★★★★
“Best support platform we've ever used. Period. The team feels less stressed and our churn dropped noticeably.”
Noah Williams
COO, OrbitalReady to delight your customers?
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